At Apprentice, we are committed to providing high-quality products and services. However, we understand that sometimes things may not work out as expected. Our Return and Refund Policy is designed to ensure a seamless and fair experience for our customers.
Eligibility for Returns:
You may return products within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the item must be in unused, unopened, and original condition, with all original packaging intact. Items that have been opened, used, or altered in any way cannot be returned.
How to Return:
To initiate a return, please contact our customer support team at support@apprentice.com. Include your order number, a brief description of the issue, and photos of the product (if applicable). We will provide you with instructions on how to return the item.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure they are returned safely.
Restocking Fees:
Certain products may be subject to a restocking fee of up to 15% of the original purchase price. Restocking fees will be disclosed before finalizing the return process.
Processing Time:
Once we receive your returned item and inspect its condition, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method used at the time of purchase.
Partial Refunds:
In some cases, only partial refunds will be granted. This includes items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Non-refundable Items:
Certain products may not be eligible for returns or refunds, including but not limited to:
Gift cards
Downloadable software products
Personalized or custom-made items
Perishable goods
Eligibility for Exchange:
If you wish to exchange an item for a different size, color, or model, you can do so within 30 days of purchase, provided the item is in its original condition. Please contact us to initiate the exchange process.
Exchange Process:
If you're eligible for an exchange, we will guide you through the process and may ask for the item to be returned before we send the replacement.
Reporting Defective or Damaged Items:
If your item arrives defective or damaged, please contact our support team within 7 days of receiving the product. We will work with you to resolve the issue by offering a replacement, repair, or refund.
Proof of Damage:
To process a claim for defective or damaged items, please provide a description and photos of the damage or defect when contacting us.
Order Cancellations:
You may cancel your order before shipment. If your order has already been processed or shipped, we are unable to cancel it. Please follow our return process once the item arrives.
If you have any questions about our Return and Refund Policy or need assistance with a return or refund, please feel free to contact our customer support team at:
Email: support@apprentice.com
Apprentice strives to ensure that every customer is completely satisfied. Thank you for shopping with us!